Resume of Anup Lobo, Lead AI Product Designer + Builder
Updated 2026 Nov
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anup.lobo
Lead Product Designer · Enterprise Platforms + Interaction Design
Profile Summary
Lead Product Designer across enterprise software, financial services, and healthcare operations. At ServiceNow, led the consolidation of five products into one partner workspace; its approval and escalation patterns reduced manual processing 30% and were adopted as standard across business units. Earlier, designed financial products for Charles Schwab, Wells Fargo, and Meta, lifting premium service adoption at Schwab 35%.
At Compass Healthcare Digital, led hospital operations design grounded in field research. Current work includes AI-assisted procurement and legal review products, designed, built, and tested in code.
Professional Experience
- Built approval and review flows in Claude Code, Codex, and Next.js. Spend limits, approver availability, and policy determine whether a purchase runs or is held.
- Evaluated the procurement agent across 40 scenarios: no held purchase executed, and requests whose approver was away were held for a person.
- Lumens: designed the review experience and built the retrieval logic alongside it. A lawyer inspects cited sources before accepting, and every override records its reason.
- Designed Elevra, a hospital operations portal used across hospital institutions: patient transport, rounding, observation, environmental services, tray tracking, and back office work, with separate views for managers, dispatchers, line staff, dietitians, and administrators.
- Led field research on hospital floors in Florida and North Carolina with three designers, and changed the operator session format so staff shared detail they had been holding back. Walkie-talkie workarounds, illegible paper observation slips, and an 11-minute notification window became product requirements.
- Took over a rounding product that had run six months on informal requirements and folded a planned standalone module into the existing follow-ups system.
- Built the dashboards and approval flows that let managers act on time-sensitive decisions, making clear what the system proposed, what a person confirmed, and where a decision could be reversed.
- Converted ambiguous early product ideas into reviewable flows, so stakeholders could evaluate scope and behavior before engineering investment.
- Led design of the Partner Portal, consolidating five disconnected products into one workspace for SIs, ISVs, and resellers, organized around roles and workflow stages rather than product taxonomy.
- Designed RBAC, permissions, approval routing, and escalation patterns for 1,000+ internal business users. The approval and escalation patterns reduced manual processing 30%.
- Designed Dynamic Forms, a low-code conditional form builder for business analysts.
- GoDaddy: Ran field research with small-business owners in Bogotá and Mexico City and shaped monetization UX for LATAM markets; feature adoption rose 40%.
- Charles Schwab: Redesigned premium wealth management flows, lifting premium service adoption 35% and NPS by 15 points.
- Facebook / Meta: Designed financial tooling for tax audit teams in Dublin, Singapore, and the U.S.
- Wells Fargo: Designed transaction and review workflows for digital banking over two years.
- SMART Technologies: Designed an iOS and Android app for 5,000+ enterprise users, rated 4.5.
- National Bank of Abu Dhabi: Designed a mobile banking platform and shared design system components.
- Government of Alberta: Redesigned information architecture across ministry service websites.
Core Competencies
- AI Product & Interaction Design: human-AI review flows · evidence and confidence states · interaction design
- Code Prototyping & Implementation: Next.js · TypeScript · model APIs
- Evaluation & Validation: discovery · usability testing · fixture baselines
- Enterprise Systems & Controls: RBAC · permissions · approval routing · auditability
Technical Proficiencies
- Design & Systems: Figma · Figma Make · design systems · prototyping
- AI & Agents: Claude Code · Cursor · MCP · Claude and OpenAI APIs
- Build & Ship: Next.js · TypeScript · Tailwind · Vercel · Playwright verification
- Evaluation: LLM-as-judge · error analysis · automated quality gates
Education
- B.A. Human-Computer Interaction · Academy of Art University · San Francisco, CA
- B.Com. Commerce and Economics · St. Joseph's College of Commerce · Bangalore, India
Industry Exposure
- Enterprise SaaS · Fintech · Healthcare · Government · Consumer Digital Platforms